Contact Us

If you need help with bookings, ticket delivery, refunds, or any other support query, please contact us using the details below.

Support

Support Email: [email protected]
Support Phone: +91-8655908803
Support Hours: 9 AM to 5 PM (Mon–Sat)

What to include in your support email

To help us resolve your request faster, please include:

• Order ID / booking reference
• Email and/or phone used at checkout
• Event name and event date/time
• A short description of the issue
• Any screenshots or error messages (if applicable)

Business details

Legal Entity: Thumpn Entertainment Private Limited
Registered Address: WeWork Vaswani, Chambers, 2nd Floor, 264-265, Dr Annie Besant Rd, MunicipalColony, Worli Shivaji Nagar, Worli, Mumbai, Maharashtra - 400030, India
Website / Domain: https://thumpn.dev
GSTIN: 27AAMCT4013F1ZG

Refunds and cancellations

Refund eligibility and timelines depend on the organiser's policy shown on the event page and/or at checkout. Approved refunds are typically processed within 7–10 business days (bank timelines may vary). For more details, please refer to the Cancellation & Refund Policy page.