Privacy Policy

Who we are

This website/app is operated by Thumpn Entertainment Private Limited ("Thumpn", "we", "us").
Registered address: WeWork Vaswani, Chambers, 2nd Floor, 264-265, Dr Annie Besant Rd, MunicipalColony, Worli Shivaji Nagar, Worli, Mumbai, Maharashtra - 400030, India
Privacy queries: [email protected]

1) Information we collect

• Account & booking details: name, email, phone, booking history, ticket/QR codes, event preferences
• Payment context: payment status, payment identifiers (we do not store full card details). Payments may be processed by third-party payment partners
• Device & usage: IP address, device identifiers, browser/app version, logs, analytics events, cookies (where applicable)
• Support: messages you send us and related metadata

2) How we use your information

• To create and manage accounts, bookings, and deliver tickets/confirmations
• To process payments, prevent fraud, and handle refunds/chargebacks
• To provide customer support and service communications
• To improve product experience, analytics, and reliability
• To comply with legal obligations and enforce our terms

3) Sharing of information

We may share information with:

• Event organisers/venues to fulfil ticketing/entry and support needs (including delivery where applicable)
• Payment processors and banking partners for payment, refunds, disputes, and fraud prevention
• Service providers (hosting, analytics, messaging) who process data on our behalf
• Authorities when required by law, regulation, or valid legal process

4) Cookies & analytics

We may use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies via your browser settings where applicable.

5) Data retention

We retain personal data only as long as needed for the purposes described above, including compliance, dispute resolution, and audit requirements.

6) Your rights

Depending on applicable law, you may request access, correction, or deletion of your personal data. Email [email protected] to make a request.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect data. No system is 100% secure.

8) Children

Thumpn is not intended for children under the age permitted by applicable law without parental consent.

9) Changes to this policy

We may update this policy from time to time. The "Last updated" date indicates the latest revision.

10) Privacy contact

Privacy contact: [email protected]